LEGAL

Cancellation Policy

Last Updated: August 7, 2026

At Hestelle, we strive to process and ship your orders as quickly as possible. If you need to cancel an order, please review the policy below.

Order Cancellation.

  • Orders may be canceled only before they have been processed or shipped.
  • If you wish to cancel your order, please contact our customer support team as soon as possible. Once an order has entered the processing or shipping stage, we may no longer be able to cancel it.

How to Request a Cancellation

  • To request a cancellation, please contact us with your order details, including:
  • Order number
  • Full name
  • Email address used for the order
  • We will review your request and notify you of the cancellation status as soon as possible.

Refunds for Canceled Orders

  • If your cancellation request is approved before your order has been processed, you will receive a full refund using your original payment method.
  • Refund processing times may vary depending on your payment provider or financial institution.

Orders That Cannot Be Canceled

  • Orders cannot be canceled if:
  • The order has already been processed.
  • The order has been shipped.
  • The product has been delivered.
  • In these cases, please refer to our Return & Refund Policy for available options.

Incorrect Shipping Information

  • We take reasonable steps to protect your information, but no online system is 100% secure.

Need Assistance?

  • If you have any questions about canceling an order, we're here to help.
  • HESTELLE
  • Email: support@hestelle.com
  • Phone: +[Your Phone Number]
  • Address: [Your Business Address]